Danielle Sacco is taking legal action against Madame Paulette, the New York City cleaning service she claims damaged her dream gown
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NEED TO KNOW
- Danielle Sacco claims that New York City dry cleaner Madame Paulette damaged her wedding gown, which she says is worth nearly $18,000
- The bride claims in a March 27 complaint that the cleaner’s negligence led her dream dress to be “destroyed,” causing her emotional distress
- Sacco reportedly says she paid $1,800 for a preservation service, and claims the gown was mishandled
A bride is “devastated” after a luxury cleaning service allegedly damaged the dress she said “I do” in.
Danielle Sacco is taking legal action against Madame Paulette, a luxury New York City cleaning service, for allegedly destroying her wedding gown, according to a complaint alleging property damage negligence that was filed on Friday, March 27.
In the complaint obtained by PEOPLE, the Long Island bride, 29, seeks damages for the alleged destruction of the gown, which cost approximately $17,768. She claims in the filing that she dropped off her gown to be “dry-cleaned” and otherwise “worked on” on Feb. 17 and, while the N.Y.C. cleaner had possession of the dress, it was “damaged” and “destroyed.”
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Madame Paulette bills itself as a “high-end” cleaner with high-profile clients, with its website stating that the company is home to “the world's leading luxury cleaning & restoration specialists for bridal, designer apparel, vintage restoration and special services.”
Sacco told the Post that the company was “highly recommended” to her by friends, and said she paid $1,800 for a preservation service that ultimately resulted in the alleged damage.
The bride's March 27 complaint states that “instead of cleaning [Sacco’s] wedding gown, they destroyed it.” It also claims that the damage to the dress was "[solely] as a result of” the company’s “negligence and carelessness.”
The bride “spent thousands of dollars just to clean the wedding gown, she goes to make sure it’s preserved and they ruined it,” her attorney, Zachary Zain, told the Post. “It’s all torn up, and torn up everywhere."
The destruction of the gown, the complaint alleges, caused the bride “severe emotional distress.”
Echoed Zain, “She’s devastated.”
In a statement to PEOPLE, Zain said, "We plan to continue to litigate."
PEOPLE has reached out to both Sacco and Madame Paulette for comment.
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Sacco experienced love at first sight with the wedding gown, saying in a statement to the Post that she “knew immediately it was her dream dress.”
She also told the outlet that she “felt like a princess” wearing it.
An online description of the Madame Paulette wedding dress preservation service, which Sacco claims she booked, states: "A wedding gown deserves the best care, with attention to detail, artistry, and careful handling to preserve the memories associated with it."
"We’re dedicated to providing any bride who seeks impeccable care and a master’s touch for her most treasured keepsake," the description states in part. "Whether your gown is a modern work of art or a vintage treasure, we provide the highest level of care to ensure its beauty is preserved for the future."
The N.Y.C. cleaner was founded more than 50 years ago, according to its website.
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