NEED TO KNOW
- American Airlines flight 3057 veered off the taxiway at Frederick Douglass Greater Rochester International Airport on Thursday, Jan. 15
- According to the airline, the incident occurred after the plane had been removed of snow, frost and ice “due to the snow and freezing temperatures”
- Around 90 passengers were on the flight, but no injuries were reported
Passengers on an American Airlines flight had an frightening scare when their plane veered off a New York taxiway.
On Thursday, Jan. 15, around 90 people were on board flight 3057 to Charlotte when the plane unexpectedly went off the taxiway at Frederick Douglass Greater Rochester International Airport, Rochester First and The Hill reported.
The cause of the incident remains under investigation.
“After completing deicing due to the snow and freezing temperatures, American Airlines flight 3057 partially left the paved surface of the taxiway at Rochester, New York (ROC).” American Airlines said in a statement to PEOPLE regarding the plane’s movements after the process to remove snow, frost, or ice from the aircraft’s body.
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Airfield operations personnel and airport firefighters quickly responded to the scene to assist passengers, according to Rochester First. Passengers were reportedly frustrated by a lack of communication about what was happening, rather than the incident itself.
American Airlines confirmed to PEOPLE that no injuries were reported following the incident on the Boeing 737-800 aircraft.
“Customers are safely returning to the terminal via buses where our team members are working to assist them with their travel plans,” the statement added, referring to passengers on flight 3057. “Safety is our top priority and we apologize to our customers for their experience.”
American Airlines added that passengers were provided with hotel rooms for the night before being rebooked onto a flight the following morning.
Airport officials have not revealed how long the delays caused by the incident will last or when the aircraft will be moved, per Rochester First.
Theresa Crawl, a passenger on a different flight, told the outlet that she experienced delays while landing due to the incident.
“When we landed, it didn’t seem bad at all. It didn’t seem slippery, but we just wondered why it took so long to get to the terminal, because usually it doesn’t take that long,” she said, per Rochester First.
A representative for the Frederick Douglass Greater Rochester International Airport and the FAA did not immediately respond to PEOPLE’s request for comment on Friday, Jan. 16.
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