A bride’s decision to redo her wedding makeup minutes before her first look went viral on TikTok — and the makeup artist who created the look noticed. The bride, Lauren, captured the tense moments in which she removed her professionally applied makeup in a brief video.
Ultimately, she ended up redoing her own makeup and expressed conflicted feelings about the situation, saying, “I feel bad but I don’t like it. I was trying so hard to like it.”
Since the video went viral, Lauren’s makeup artist, Kandra Jones, has come forward with her side of the story. Jones, who owns San Diego’s Twirly Shears, learned about the video on a Tuesday afternoon while conducting a personal makeup lesson.
“One of my makeup artists called me,” Jones exclusively tells PEOPLE. “She said, ‘There’s a video on TikTok of a bride washing off her makeup right before her wedding and Twirly Shears is the one that did it.’ ”
Initially, Jones was perplexed, trying to recall which recent bride might have been unhappy with their makeup. However, upon seeing the video, her heart sank. “I really liked this bride. She’s very sweet. I thought we had a connection,” she explains. “There were zero red flags in any of our correspondence.”
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In her response video, Jones emphasized her commitment to client satisfaction, noting that the two had a preview session in which adjustments were made based on the bride’s preferences.
“On her wedding day I made the changes she asked for. It seemed to me that she was happy. She gave me the biggest smile I’ve ever seen on a bride,” Jones recounts in the video. “I had no idea.”
The bride did not reply to PEOPLE’s request for comment.
Following the drama that unfolded, Jones took this opportunity to teach both makeup artists and brides how to navigate this tough situation. “These brides are so good at doing their own hair and makeup and if they are more comfortable that way, then that’s what they should do,” Jones tells PEOPLE.
“We would rather you not hire us than being in this position where you hate something and you wash it off or you feel like you have to remove anything you know,” she continues, adding, “For makeup artists, if we are asking and they are giving the approval there’s not much more we can do.”
Despite the initial shock and hurt, Jones harbors no ill feelings toward the bride. “It’s over. It’s done. Now, we’re just going to move forward from it,” she shares.
Looking ahead, Jones is excited about new opportunities: the incident unexpectedly boosted her business. “In that first week, we got 120 inquiries for weddings for our Twirly Shears business,” she says. “It also opened up new potential revenue streams with brands.”
Jones also plans to expand her team and region for Twirly Shears and develop an avenue for educating others. “I love learning, and so I do love teaching,” she notes, adding that she plans to create a mentorship program in the near future.
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