The chain said the pricing issue shown in the viral video occurred at an airport location operated by a licensee
NEED TO KNOW
A couple went viral after claiming in a TikTok video that Shake Shack prices increase if customers choose not to tip at kiosks
Shake Shack denied the claim, stating the issue occurred at a location operated by a licensee, HMSHost
The company says the pricing issue has been resolved and is working with partners to ensure guest satisfaction
One couple is going viral after claiming they uncovered a pricing discrepancy at a Shake Shack kiosk.
On Aug. 8, B.D. Powell shared a TikTok video showing how he and his wife investigated…
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