Park goer Roxanne Davies tells PEOPLE she was instructed how to remove the windows and says Disney “took care of the safety of guests first”
Credit: Roxanne Davies/Instagram
NEED TO KNOW
- Content creator Roxanne Davies documented being stuck on Disney World’s monorail for an hour
- She told PEOPLE that passengers were instructed to remove windows after the monorail powered down and became very hot inside
- Disney compensated Davies with a $25 gift card and Lightning Lane passes after the monorail was towed back
- Davies even made some comical Disney-themed videos during the ordeal
A Disney World guest is going viral after she documented her experience being stuck on the monorail and having to remove the windows with her fellow passengers.
Roxanne Davies, who goes by @dudeitsroxy on Instagram, shared the unexpected incident that occurred when she was visiting the park on Saturday, April 4 in an Instagram Reel. Speaking to PEOPLE about it, Davies said the whole ordeal had her and the other passengers stuck on the monorail for about an hour.
She found humor in the situation by jumping on a new social media trend, writing in the caption over her video: “Editing being trapped on the Disney World monorail like a reality show.”
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Footage included in the clip shows passengers removing the lining of the windows, then taking the glass completely out as intense music plays in the background. At one point, Davies can be seen sticking her head out of the open window and waving to park officials below.
Davies says she was heading to EPCOT where her car was parked when the monorail came to a sudden stop.
In a separate story time after the incident, she said of the experience, “It felt like we hit something, like we stopped so abruptly. I've never stopped like that on the monorail.” She noted that she's ridden the monorail many times before at the Florida theme park.
She told PEOPLE the monorail was then powered down to try to restart it, making it very hot inside the car. That's when they were instructed to remove the windows to get fresh air to the passengers inside, she says.
“Disney took care of the safety of guests first,” she added, noting that “the windows needed to come out for airflow.”
Davies, a former flight attendant, says the window removal “was not difficult,” and passengers were instructed to pull the glass panes inside the car “otherwise they would fall and shatter.”
Credit: Roxanne Davies/Instagram
She also commends the monorail pilot for communicating with passengers the entire time it was stuck. He even found humor in the situation through his frequent updates, Davies says.
“He would get on the intercom and always start his updates with, ‘Heyyyy besties,'” she recalls.
While power was never restored to the monorail, it was eventually towed back to Disney's Transportation & Ticket Center. Davies says Disney gave her a $25 gift card and Lightning Lane passes for the inconvenience.
Credit: Roxanne Davies/Instagram
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The Orlando-based park goer says she received a number of comments asking if the video, which has since racked up over one million views, was fake.
“With the influx of AI in our daily life, it was very funny to me that people immediately assumed it was fake, or that we took the windows out just because.” she tells PEOPLE, adding that no one got banned from Disney for removing the windows.
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In a separate video, Davies even took the open window as an opportunity to film some Disney-themed content, pretending to belt out "I want adventure in the great wide somewhere," from Beauty and the Beast's "Belle (Reprise)" while surveying the central Florida landscape.
PEOPLE reached out to Disney for comment but did not receive an immediate response.
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