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Disneyland Offers Alternative to Facial Recognition Technology at Park Entrances

Guests can choose to opt out of participating by entering through the parks’ main entrances

People walk toward an entrance to Disneyland on April 24, 2023 in Anaheim, California
Credit: Mario Tama/Getty

NEED TO KNOW

  • Disneyland is letting parkgoers know there’s an alternative to its recently introduced facial recognition technology
  • Guests can opt out of facial recognition by using the main entrances, where cast members manually validate tickets
  • Disney says the technology enhances park entry and fraud prevention, but has received mixed reactions from visitors

Facial recognition technology has been introduced at the Disneyland Resort, but guests can choose an alternative.

According to the company's website, the entrances to Disneyland Park and Disney California Adventure Park that include facial recognition technology are completely optional.

The technology works by using images of your face taken by a camera at the entrance and the image that was saved when your ticket or pass was first used.

Biometric technology converts the images into "unique numerical values" that are used to find a match.

The numerical values are deleted within 30 days of creation, except when the data is retained for legal or fraud-prevention purposes.

General views of Sleeping Beauty Castle at Disneyland during its 70th Celebration on May 17, 2025Credit: AaronP/Bauer-Griffin/GC Images
General views of Sleeping Beauty Castle at Disneyland during its 70th Celebration on May 17, 2025
Credit: AaronP/Bauer-Griffin/GC Images

While Disney states that this technology "facilitates ease of reentry into our parks and helps prevent fraud," it has drawn mixed reactions from guests.

Guests who choose to opt out of participating can enter through the parks' main entrances located along the Disneyland Esplanade.

While pictures may still be taken at these entrance lanes, the lanes will not utilize biometric technology, and a cast member will instead manually validate your ticket.

"The security, integrity and confidentiality of your information are extremely important to us," the company states on its website.

"We have implemented technical, administrative and physical security measures that are designed to protect Guest information from unauthorized access, disclosure, use and modification," the statement continues.

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"From time to time, we review our security procedures to consider new technology and methods, as appropriate," the statement says. "Please be aware that, despite our best efforts, no security measures are perfect or impenetrable."

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